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    Privacy Policy

    Version: February 2023

    This Privacy Policy applies to all personal information collected by Asteria & Co Pty Ltd (ACN 609 859 270) and its related bodies corporate (“MONICONIC”) in Australia, including information collected through the Website. The Policy explains how we handle personal information and comply with applicable privacy laws.

    We collect personal information from customers (existing and potential), suppliers, contractors, prospective employees, and other individuals for various business and other purposes. This sec-tion outlines the types of personal information we usually collect and how we collect it.

    The personal information that MONICONIC may collect from you will depend on the circum-stances in which it is collected. It may include your contact details (such as name, email address, address, phone number), date of birth, gender, and, where necessary to facilitate a purchase, layby, return, or similar transaction, your credit card or banking details.

    MONICONIC may collect personal information when you:

    •  Contact us or our retailers with queries or issues;
    • Participate in our promotions or competitions;
    • Fill in questionnaires, surveys or contact forms;
    • Register or provide your details with us or our retailers;
    • Submit information through our Website, such as when you set up a user ac-count, retrieve login information, make online orders or purchases, or enter into other online transactions;
    • Join the MONICONIC Club (or similar membership groups); or
    • Use the Website, in which case our system may automatically collect infor-mation relating to your visit to that Website, such as your IP address.

    If you do not provide MONICONIC with all requested personal information, we may be unable to assist you or provide you with our products and/or services, you may not be able to participate in our promotions or competitions, or you may be unable to join the MONICONIC Club (or similar membership groups).

    Our use of cookies

    Cookies are small pieces of data that a website stores on your computer’s hard drive for record-keeping purposes. Most web browsers are set to accept cookies. MONICONIC uses cookies to enhance your experience on the Website by making it more convenient to use our resources and services. Cookies do not personally identify users, but they do identify the user’s browser. They are also useful in estimating our number of users and determining overall traffic patterns through the Website. If you do not wish to receive cookies, you can adjust your browser settings to refuse them, but please note that this may limit your access to some of our services and resources.

    Use and disclosure of your personal information

    We will only use and disclose your personal information in compliance with applicable privacy laws, this Privacy Policy, and (where relevant) the privacy policies specific to the MONICONIC Club programs. Our main objectives for collecting, storing, using, and disclosing information about you include:

    • providing you with our products and/or services (including repairs and returns);
    • responding to inquiries from existing and potential customers seeking infor-mation about our products or services;
    • communicating with existing and potential customers about our products and services;
    • conducting promotions and competitions;
    • conducting market research;
    • processing and evaluating employment applications;
    • enforcing agreements between you and us;
    • keeping you informed about our activities, products, and services;
    • enabling you to join and participate in the MONICONIC Club and other similar MONICONIC-related memberships;
    • complying with legislative and our policy requirements, including in relation to occupational health and safety and environmental matters;
    • operating our business efficiently; and
    • improving our products and services.

    It should be noted that MONICONIC may use aggregated, anonymous data about its customers and/or website users for its business purposes. In the course of conducting our business, it may be necessary to share your information with our related bodies corporate, retailers, and service providers. However, we will not disclose your personal information to any other organization un-less:

    • the disclosure is for a purpose described in our Privacy Policies, or is otherwise permitted by them;
    • the disclosure is required or authorized by law;
    • we believe it is necessary to provide you with the products or services you have requested;
    • we believe it is necessary to protect the rights, property, or safety of another person or MONICONIC; or
    • MONICONIC’s assets and operations are transferred to a third party.

    Retailers and service providers

    Like most organizations, we use a range of retailers to sell and service our products, and service providers to help us maximize the quality and efficiency of our services and business operations. This means that individuals and organizations outside of our organization, such as third-party re-tailers of MONICONIC products, third parties that operate personal data on behalf of and in ac-cordance with MONICONIC’s instructions (commissioned data processing), and third parties which MONICONIC commissions for repairs of our products, will sometimes have access to per-sonal information held by us and may use it on behalf of us. We require our service providers to adhere to strict privacy guidelines and not to use the information for any unauthorized purposes.

    Using your personal information for marketing

    We may use the personal information you have provided us, including your email address, to in-form you about our new or updated products or services, special offers, promotions, or competi-tions that may interest you. We will do so in compliance with applicable laws or with your prior consent. If you no longer wish to receive this information from us, you may request to have your name removed from our list by contacting us using the contact details provided below. Alterna-tively, if you receive this information by email, you can unsubscribe by using the unsubscribe function in the email to inform us that you do not want to receive this information by email. Please allow up to 7 business days for us to process your request.

    Access and accuracy

    At your request, MONICONIC will grant you access to your personal information that we hold, unless we are legally permitted to withhold it. To request access to your information, please con-tact us using the information below.

    In case your personal information is inaccurate, incomplete or outdated, or you wish to have it removed, please contact us using the same information below, and we will update your record accordingly.

    If you wish to have your personal information deleted, please let us know using the same method as described above. We will make all reasonable efforts to delete it, unless it is required to be retained for legal, auditing, or internal risk purposes.

    Storage and security of your personal information

    MONICONIC will make every effort to ensure the security, accuracy, and currency of any infor-mation we hold about you. We will take appropriate steps to de-identify or destroy your infor-mation when it is no longer required. However, it is important to note that no transmission of data over the internet can be entirely secure. While we endeavor to protect your personal information, your use of our website is at your own risk.
    We store your personal information on secure servers located in controlled facilities. We require our employees and data processors to maintain the confidentiality of any personal information held by MONICONIC.

    Usernames and passwords

    Maintaining the confidentiality of your username and password is crucial to ensuring the security of your personal information on our website. If you suspect any unauthorized use of your account or any breach of security, please inform MONICONIC immediately.

    You are solely responsible for the security of your username, password, and any other login in-formation. It is your responsibility to keep this information confidential and to take appropriate measures to safeguard it.

    Links to other websites

    MONICONIC offers links to third-party websites through our website. These links are not under MONICONIC’s control, and we are not responsible for the content or actions of the organizations accessed through these links. We recommend that you carefully review the terms and conditions, as well as the privacy policies of any website before disclosing your personal information.

    If you have any questions, concerns, or complaints regarding our Privacy Policies, please don’t hesitate to contact us for further assistance.
    Contact person: Customer Relations
    Email: customercare@moniconic.com