Be first to receive updates on new collections,style inspiration,gift ideas,and exclusive access.

NEWSLETTER

    Follow us

    Search

    FAQ’s

    + - CAN I CANCEL MY ORDER?

    Thank you for choosing to shop with us at Moniconic.com.
    We value your business and want to ensure your shopping experience with us is as pleasant as possible.
    If for any reason you need to cancel an order, we're happy to assist you.
    To do so, please send us an email at customercare@moniconic.com within the first 24 hours of purchase.
    If you cancel within this timeframe, we'll process a refund back to your original payment method.
    We kindly request that you understand that after the 24-hour window, we start working on fulfilling your pre-order or in-stock item, and we may not be able to issue any refunds or cancellations.
    However, if you have any concerns, please don't hesitate to reach out to us. We'll do our best to assist you in any way we can.

    + - HOW DO I RETURN MY ONLINE ORDER?

    We at Moniconic want to ensure that you are completely satisfied with your purchase.
    If for any reason you need to return an item ( except custom engraving jewellery), please review our returns policy below:
    We kindly ask that all items be returned in new and unused condition, with all original packaging and tags attached, including our "DO NOT REMOVE" hangtag.
    Please note that we cannot refund or accept returns on jewellery that has been worn or used. Additionally, we strictly do not accept returns that have been worn for press and styling purposes, including photoshoots.
    We ask that all returns be shipped back to us within 7 days of the request approval and returned with any additional gifts included with your purchase for a full refund.
    If gifts are not returned, we will charge you for these items, and they will be deducted from your refund. Please note that initial shipping charges cannot be refunded.
    Moniconic reserves the right to refuse any returns that do not meet our return policy requirements or are returned without written approval.
    To initiate a return, please notify Moniconic within 48 hours of delivery by contacting our Customer Service via email at customercare@moniconic.com.
    Once your return request has been approved, we will email you a return guideline to follow.
    For international returns, please note that we do not provide return shipping labels.
    International customers interested in a return for a refund must cover return shipping costs.
    Please keep in mind that Moniconic is not responsible for lost and/or stolen return packages.
    If you have any questions or concerns about making an international return, please feel free to email our sales team at customercare@moniconic.com.

    + - CAN I EXCHANGE MY ONLINE ORDER?

    It is not possible to replace, nor exchange, returned products.
    Unwanted items would need to be returned per our returns policy.
    Please place a new online order for the correct product you need.

    + - HOW DO I GET MY REFUND?

    Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy.
    Once the return has been approved, we will credit your refund back to your original payment method and you will receive a notification email to confirm the transaction.
    Please note that initial shipping charges cannot be refunded as they were utilized to facilitate the delivery of the product to you.

    + - CAN I CHAGE MY DELIVERY ADDRESS?

    It is not always possible to change the delivery address or delivery date once the parcel is in transit.
    You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

    + - WHAT SIZE SHOULD I BUY?

    At Moniconic, we know that finding the correct size for your ring, necklace or bracelet is important.
    To help you find the correct size, we have created this handy guide.

    + - WHERE CAN I FIND INFORMATION ON THE CURRENT PROMOTION?

    Moniconic runs sale promotions throughout the year.
    To stay up to date, we recommend signing up to our newsletter.

    + - IS MY ITEM REPAIRABLE?

    We take pride in the quality of our jewellery and want you to be completely satisfied with your purchase. We offer a repair policy for our online store, subject to the following terms and conditions:
    All purchases made within 12 months are covered by a warranty.
    If your jewelry item is defective or breaks due to normal wear and tear within the first 12 months of purchase, we will repair it for free.
    If you need to return a jewellery item for repair, please contact us first and provide a proof of purchase to obtain a Return Authorization (RA) number, you will be responsible for the cost of shipping the item to us and back to you.
    If no proof of purchase is presented, we cannot proceed with applying the after-sales warranty.
    If the damage is considered to be outside the scope of the warranty or If the item is outside of its warranty period, then we might be able to offer a repair at cost.
    Please note that the warranty does not cover damage caused by misuse, abuse, or accidents, such as exposure to chemicals or water, or damage caused by excessive wear and tear.
    Also, if the item has been repaired or altered by someone other than our company, the warranty will be voided.
    Our repair services include fixing broken chains, replacing missing stones, and other repairs as deemed necessary by our experienced technicians.
    We use only genuine materials and take great care to restore your jewelry item to its original condition.
    If you have any questions or concerns about our repair policy, please don't hesitate to contact us.
    We value your business and will do our best to ensure your satisfaction.

    + - WHAT SHIPPING METHOD DOES MONICONIC USE?

    For orders placed on moniconic.com, we delivery by DHL、UPS and Australian Post.

    + - DO YOU SHIP WORLDWIDE?

    Moniconic ships to most parts of the world.

    + - WHAT IS THE ESTIMATED DELIVERY TIME FRAME?

    For non-customized product
    Please allow 1-3 business days for your order to be processed before it is shipped.
    The duration of the shipment can vary from 5 to 15 days depending on the destination location in the world.
    However, please note that these times are only estimates and may be subject to customs clearance delays or payment approval issues.
    Once your order has been shipped, we will provide you with a tracking number.
    Please keep in mind that arrival dates may vary depending on customs and tariffs in your country.

    + - WHAT IS THE SHIPPING COST?

    Free shipping on any order above AUD$300 worldwide.
    For orders below this amount, the shipping costs are:

    SHIPPING TYPE 

     COST   

     ESTIMATED TIMEFRAME

    Express Australia domestic     

      $10 

     5-7 business days

    International   

      $30 

    10-15 business days

    + - WILL I HAVE TO PAY CUSTOMS?

    It is possible that you will be charged import taxes and/or customs duties, as well as a handling fee for the shipment.
    These charges are separate from the shipping cost and will be billed directly to you.
    We cannot control or predict the amount of these charges.
    If you refuse delivery or do not claim your parcel, you will be responsible for the fees incurred to return the package before re-delivery can be arranged.
    To avoid any issues, please check with your local customs office to determine if you need any additional permits or licenses to import the items.

    + - IS A SIGNATURE REQUIRED UPON DELIVERY OF MY ORDER?

    The security of the order delivery is one of our priorities.
    All Moniconic online purchases require a signature upon delivery.
    After three delivery attempts or 14 days from the arrival date, whichever is earlier, your parcel will be returned to us.
    We are not responsible for any packages returned due to insufficient address information or if the package cannot be delivered.
    However, we will be happy to redeliver your package, and you will be responsible for any return or redelivery fees.
    If your package is returned to us, you will be issued store credit minus the initial shipping charge.
    We are not responsible for lost, misplaced, or incorrectly delivered packages due to incorrect address information at the time of purchase.